Customer Experience is Priority #1

of customers expect immediate service

of customers who left a brand they were loyal to cite poor CX as the reason

of customers say CX is the number one factor when deciding whether to purchase from a company

of customers expect anyone they interact with to have full context

of online shoppers are more likely to continue shopping on a retailer website that offers a personalized experience

of consumers believe businesses should use collected data to personalize their experiences

of consumers will share personal data if they think it will elevate their customer experience

increase in revenue for companies that focus on customer experience

higher profits reported by customer-centric brands compared to those that fail to focus on CX

of customer-obsessed companies achieved at least 10% revenue growth in their last fiscal year, compared to just 10% of less mature companies

more revenue driven from personalization by faster-growing companies compared to slower-growing counterparts

of executives report demonstrable improvements in customer satisfaction after implementing conversational AI

expected growth in the conversational AI market between 2020 and 2025, reaching $14 billion

of businesses are using or exploring AI in 2024

of executives believe AI will be the most significant business advantage of the future