First Steps
Get internal answer suggestions. Iterate fast without losing customer trust.
First Steps
Get internal answer suggestions. Iterate fast without losing customer trust.
No More Picklists
Let AI handle all case fields. Create smart routing.
No More Picklists
Let AI handle all case fields. Create smart routing.
Deploy via Email
Go live with direct customer responses. Professional replies in their language.
Deploy via Email
Go live with direct customer responses. Professional replies in their language.
Confidently Escalate to Human
Complex cases get routed with full context. Nothing falls through the cracks.
Confidently Escalate to Human
Complex cases get routed with full context. Nothing falls through the cracks.
Native Email Responses
Reads the full case history including all email threads and attachments. Triages cases, follows your processes, takes actions and writes replies that maintain proper email threading.
Actions in 3rd party systems are easily integrated
Maintains email threading with proper tokens
Handles attachments with AI awareness
Rich HTML emails formatted for Salesforce
Fills Case Fields Automatically
Automatically fills case fields based on your instructions. Identifies customers, assigns priority, categories, and any custom fields you need for your business.
Syncs with your Salesforce case object schema
Enables better reporting without the busywork
Enables advanced queue-based routing instantly
Configurable field instructions for precision
System integrations
Agents that read and write in your systems.
Agents need programmatic access to your systems. The botBrains team helps you connect and utilize these systems in record time with clear ROI.
Import Knowledge
Feed the AI your website content, help center articles, PDFs, docs, and any other source. The agent learns your product and policies instantly.
Connect Systems
Use pre-built integrations or work with the botBrains team to build custom read/write actions for your shop, ERP, or proprietary systems.
Describe Processes
Describe your workflows in plain language—returns, escalations, edge cases. The AI handles these processes automatically.
Direct to Customer AI
Build confidence with incremental rollout
Direct to customer AI offers the highest time and costs savings, but also carries the highest risk. Our platform addresses the unique challenges of using AI in direct to customer interactions head on.
Enterprise Ready
Roles & Permissions
Full role-based access control with granular permissions. Define who can view, edit, or manage AI agents and their configurations.
GDPR compliant with data residency options. Your data stays where you need it.
See it in action
Watch it handle your actual cases.
See how the Case Agent resolves cases, fills fields, generates summaries, and handles escalations in your Salesforce inbox.