Frequently asked questions
Have a different question and can't find the answer you're looking for? Use our support bot in the bottom right corner.
- What is a chatbot?
- A chatbot is AI software that interacts with users in natural language across websites, messaging apps, and mobile platforms.
- What is a knowledge base?
- A knowledge base is a central resource of answers, guides, and support materials for quick, self-serve help.
- How is an AI chatbot different from traditional ones?
- AI chatbots adapt faster, need less manual setup, and stay current by learning from new data automatically.
- How does AI support improve customer engagement?
- AI support tools provide instant, interactive answers, saving users from searching multiple documents, which speeds up resolution.
- Can AI support match our brand's tone?
- Yes, AI responses can be tailored to match your brand's language, tone, and preferred terminology.
- How does AI reduce incorrect responses?
- Our AI cites verified sources, retrieving content directly from your knowledge base to ensure accurate, reliable answers.
- How much maintenance is required?
- AI support tools are low-maintenance, auto-updating as new content becomes available, reducing manual upkeep.
- How long does setup take?
- Setup typically takes about 2 hours, including a 30-minute kickoff call, with full website integration ready by the end.
